Reference

Read These Terms Before You Open an Account

These terms set out what you agree to when you use kapalalot — how your account works, what we ask of you, and how deposits through DANA, OVO, and GoPay are handled.

Account use conditionsDANA, OVO, GoPay deposit rulesEligibility by local lawAccount suspension termsContact for disputes
kapalalot Read These Terms Before You Open an Account
HOW WE HANDLE POLICY

How kapalalot Applies These Terms Fairly

We apply these terms consistently across every account. Below are the four areas where we get asked the most questions — how account data is held, how cookies work on the mobile browser, how security checks are triggered, and how you can request a change or correction to your account record.

Account Data Retention We hold your account data for as long as your account remains active and for the period required under applicable law after closure. You can request a data summary through support.
Cookies and Mobile Sessions Cookies keep your session active across browser tabs and after switching from mobile to desktop. You can clear session cookies in your browser settings without affecting your account balance.
Security and Verification When your account triggers a verification check — for example after a large GoPay or OVO withdrawal — we will contact you via your registered email or phone number with the steps required.
Requesting Account Changes To update your registered name, phone number, or linked e-wallet, contact support with your account ID and the relevant documents. Changes are reviewed before they take effect.
REACH US ON TERMS

How to Contact Us About These Terms

If a clause is unclear or you want to flag a concern about how these terms apply to your account, our support team handles policy questions directly. You do not need to wait for a formal dispute — reach out early and we will walk you through the relevant section.

Team online

Live Chat

Open the chat widget from your account dashboard. Our team handles terms questions and can flag your query to the policy team if escalation is needed.

Email Support

Send a detailed message to our support address with your registered account name. Responses address the specific clause or account action you are querying.

Account Help Centre

The help centre lists common terms questions by topic — account limits, wallet verification steps, and suspension appeal paths are all covered in plain language.

Common Questions About Our Terms

These are the questions we get most often about how these terms work in practice — covering account access, wallet rules, suspension, and how to raise a formal concern.

The core account terms are the same regardless of which e-wallet you use. Deposit and withdrawal processing steps differ slightly per wallet, and those details are shown in the payments section of your account.

If a suspension is applied, your balance is held pending review. We will contact you through your registered channel to explain the reason and outline the steps to resolve it.

No. These terms allow one account per person. A second account linked to the same identity, phone number, or wallet will be flagged, and both accounts may be suspended pending review.

We notify you by email or in-app message when a material change is made. The updated version is also published on this page with a revision note so you can compare the changes.

Contact support via live chat or email with your account ID and a description of the decision you are disputing. The policy team will review your case and respond with a written outcome.

The published terms on this page are in English. If you need clarification on a specific clause, our support team can assist you through live chat in a way that suits your account situation.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.