Reference

How kapalalot Handles Your Personal Information

When you open an account with kapalalot and connect your DANA, OVO, or GoPay wallet, you share data with us — and we take that seriously.

Account data protectedDANA, OVO, GoPay wallet info handled with careYou control your data requestsNo third-party sale of your detailsAvailable where local law permits

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REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how your data is handled, want to request a copy of your records, or need to correct information tied to your DANA, OVO, or GoPay account — our support team is the right place to start. Submit your request through any of the channels below and include your registered account email so we can locate your data accurately.

What Data We Collect and Why

kapalalot Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register and verify your account, we collect your name, email address, phone number, and the payment method details you connect — whether that is DANA, OVO, or GoPay. We use this information to process your transactions, verify your identity, and keep your account secure

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against unauthorised access. Device data such as your browser type, operating system, and IP address is also logged when you access the platform; this helps us detect unusual login patterns and protect your session. We do not sell your personal information to third parties. Data shared
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with payment processors — including the e-wallet providers you link — is limited strictly to what is needed to complete your transaction. Cookies are used to remember your session preferences and to keep you logged in across mobile and desktop; you can manage cookie settings through
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your browser at any time. Retention periods depend on legal obligations applicable in your eligible region. Where local law requires us to hold records for a defined period, we follow that requirement. You have the right to request a copy of the data we hold about
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you, to ask us to correct inaccuracies, or to request deletion where no legal retention obligation applies. Availability of all services on kapalalot depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Security and Your Account Rights

Your account details and payment wallet data are stored using encryption in transit and at rest. Access to your personal records inside our systems is restricted to staff who need it to operate your account or resolve a support query. We review access logs regularly so that any unusual internal access is flagged and investigated quickly.

Encrypted Data Storage

All account data — including your linked DANA, OVO, and GoPay wallet identifiers — is encrypted during transfer and while stored, so it is not readable in plain text.

Cookie and Session Control

Session cookies keep you logged in across your phone and browser. You can clear these at any time through your browser settings without affecting your account balance or history.

Data Retention Policy

We hold your account records for as long as required by the legal obligations of your eligible region. Once that period ends and no dispute is open, deletion can be requested.

Your Right to Access and Correct

You can request a full copy of the personal data we hold, ask us to fix anything that is wrong, or ask for removal — subject to any applicable local legal retention requirements.

Common Questions About Your Privacy at kapalalot

Still unsure about a specific data point or how your wallet information is used? The questions below cover what our account holders ask most often about privacy, data access, and their rights on the platform.

We collect your name, email, phone number, and the payment details you add — such as your DANA, OVO, or GoPay account. Device and session info is also logged for security purposes.

Your wallet details are shared only with the relevant e-wallet processor to complete a transaction. We do not share or sell that information to unrelated third parties under any circumstances.

Contact our support team via live chat or the email address in your account settings. Include your registered phone number so we can locate your records and respond within a reasonable timeframe.

Yes. Where no active legal retention obligation applies to your account, you can request deletion. Submit the request through the Privacy section of the Help Centre inside your account.

We use session cookies to keep you logged in and remember your preferences across mobile and desktop. You can manage or clear cookies any time through your browser settings without losing account data.

Retention periods follow legal obligations in your eligible region. Where local law requires records to be kept for a set period, we comply with that requirement before any deletion request can be fulfilled.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Accountkapalalot Login InfoFAQ Security Help

How kapalalot Handles Your Personal Information

Contact Us About Your Data

Data Handling, Security and Your Account Rights

Encrypted Data Storage

Cookie and Session Control

Data Retention Policy

Your Right to Access and Correct

Common Questions About Your Privacy at kapalalot

01 What personal data does kapalalot collect when I register?

02 Is my DANA, OVO, or GoPay wallet information shared with anyone?

03 How can I request a copy of the data kapalalot holds about me?

04 Can I ask kapalalot to delete my personal data?

05 Does kapalalot use cookies, and can I turn them off?

06 How long does kapalalot keep my account data after I close my account?

Privacy Policy

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